Receiving the Wrong Item
Rest assured that we will promptly address the situation and replace the incorrect item for you. If you have received the wrong item, please reach out to us at contact@brookevans.com within 30 days of receiving the delivery.
To qualify for a resolution, we need you to provide us with a photo and/or return the original item. We have various solutions available to ensure that your order is corrected and meets your satisfaction. If you are instructed to return the original item and it does not reach our Returns Center, we reserve the right to withhold the refund or charge for a replacement. Please note that we will not accept reports of wrong items received after 30 days from the delivery date.
We understand the frustration that receiving the wrong item may cause, and we sincerely apologize for any inconvenience. Our aim is to ensure your complete satisfaction with your purchase, and we appreciate your patience and understanding as we work to resolve this matter. To begin the process, please visit My Orders or email us at contact@brookevans.com.
To qualify for a resolution, we need you to provide us with a photo and/or return the original item. We have various solutions available to ensure that your order is corrected and meets your satisfaction. If you are instructed to return the original item and it does not reach our Returns Center, we reserve the right to withhold the refund or charge for a replacement. Please note that we will not accept reports of wrong items received after 30 days from the delivery date.
We understand the frustration that receiving the wrong item may cause, and we sincerely apologize for any inconvenience. Our aim is to ensure your complete satisfaction with your purchase, and we appreciate your patience and understanding as we work to resolve this matter. To begin the process, please visit My Orders or email us at contact@brookevans.com.