Shipping & Delivery

How long does it take for my products to be made and delivered?

Production and delivery time varies depending on the item(s) ordered, your customization options, and your location. We always aim to deliver within 3-7 business days from the date of your order.

How much is shipping?

Shipping prices inside the US are included in products. 

How can I track my order?

To track your order, you will receive an email with our delivery service tracking details of your order.

Does someone need to be home to accept delivery?

Yes, it is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt.

Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.

My items haven’t arrived yet. What can I do?

Please allow up to 4 weeks from the day you received the order confirmation. For any additional concern, please do not hesitate to email us

How do I change my shipping address after my order has been placed?

Simply email contact@brookevans.com with the address change.

How will I know how my order is progressing?

Once your payment is received, your purchase is sent directly to the workshop. So that you can monitor the progress of your purchase, you will receive three emails regarding the status of your order. You will be alerted by email at the following stages:

Once your payment has been accepted

Once your order is dispatched from our manufacturer into your chosen address

Once your order has been delivered

 

Assembly

How do I assemble my Brook Evans furniture?

Each Brook Evans product family is assembled differently. You will receive a set of intuitive and easy-to-follow instructions that guide you through the assembly process for your specific furniture piece. We recommend having someone to assist you during assembly.

What will I need to assemble my Brook Evans furniture?

Brook Evans furniture can be assembled by hand. However, securing shelves to the wall will require a drill and screwdriver. For safety reasons, securing tall shelf units to the wall is advisable.

How long will it take to assemble my Brook Evans furniture?

The time taken to assemble your Brook Evans furniture depends on the product you have purchased. However, we have ensured that the assembly process is quick and simple.

Can I disassemble my Brook Evans furniture for transportation?

Yes, Brook Evans furniture can be easily disassembled for transportation. However, we recommend that you take care when disassembling your furniture to avoid any damage.